The "Process Improvement Project" was launched between the Ombudsman's Office (Ombudsman's Office) and TUBITAK Turkish Industry and Administration Institute (TÜSSİDE). The signing ceremony of the project was held with the participation of Minister of Industry and Technology Mustafa VARANK, Chief Ombudsman Şeref MALKOÇ, Deputy Minister of Industry and Technology Mehmet Fatih KACIR, President of TÜBİTAK Prof. Dr. Hasan MANDAL, Director of TÜBİTAK TÜSSİDE İsmail DOĞAN and Secretary General of the Ombudsman Institution İbrahim KILINÇ.
Purpose and Scope of the Project
The Ombudsman's Office (Ombudsman's Office) was established in 2010 with the mandate to examine and investigate all kinds of actions and transactions, attitudes and behaviors of the administration in terms of compliance with law and equity within the understanding of justice based on human rights and to make recommendations to the administration.
The Agency will carry out a 7-month "Process Improvement Project" with the Turkish Industrial Dispatch and Administration Institute (TÜSSİDE) in order to better manage the processes through which it accepts, evaluates and adjudicates complaint applications.
The aim of the project is to improve the main complaint review process of the Ombudsman's Office, to determine the workload in line with the current and proposed process activity steps, and to analyze and evaluate the types of decisions made as a result of the review of complaint applications.
The project aims to review the current complaint process, examine good practice examples, process improvement and design, and analyze the application files:
- Analysis of the current situation: KDK's basic statistics on the complaint process, legislation, and examples of foreign counterpart institutions will be evaluated under this heading.
- Institutional development and change training: A 2-day training on change management will be provided to the employees of KDK at TÜSSİDE.
- Complaint review detailed process and workload analysis: The complaint process, which is the main process of the institution, will be mapped in detail, the data of the process will be analyzed, areas open to improvement will be identified and the workload of the current process will be defined.
- Process improvement: In order to better manage the analyzed complaint process, improvement suggestions (short-term, medium-term, long-term) will be determined for areas open to improvement and the short-term suggestions will be implemented. A map and performance indicators of the improved process will be created and tested in two complaint files.
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