Within the scope of the project initiated with the cooperation of the General Directorate of State Railways of the Republic of Turkey (TCDD) and TÜBİTAK TÜSSİDE, all institutional processes of the General Directorate of TCDD were put under scrutiny.

TCDD Process Inventory project started with the opening meeting held on August 29, 2019 at TCDD Conference Hall, hosted by TCDD Deputy General Manager İsmail ÇAĞLAR. With 186 interviews and document analyses, all processes were analyzed within three months and the process inventory of the institution and all process ownerships were determined by the end of November. In December, TCDD Process Inventory and Process Ownerships were finalized as a result of confirmation meetings and evaluations with each of the Departments and TCDD Project Team. At the end of the study, 475 process titles were defined within the General Directorate of TCDD Operations and Regional Directorates.

The outputs of this study are expected to constitute an important input in the Quality Journey that TCDD will continue in the future.